FAQ

Yes, the trading conditions are the same. However, please note that demo accounts operate in a simulated environment which means that no slippage occurs whereas price updates might differ from live accounts.

Yes. Simply send an email with your demo account number and decided balance to our Support team.

Yes. Simply send an email with your demo account number and decided changes to our Support team.

Yes. In order to do so, install a MetaTrader platform in different folders on your computer for each of your trading accounts.

You can close an account but we will keep your data, in accordance with legislation, on our files for a minimum period of 7 years.
If your account is inactive for 60 days or more and the balance is equal or less than 50 GBP/EUR/USD/CHF and/or 250 PLN and/or 200 ZAR, your account will be archived.

Right-click on the instrument you placed the trade with and use the options 'Modify the trade' or 'Delete the trade'.

You can open an account in the Client Area, efficiently and securely. Click here to open an account with us.

Go to the Client Area login page click on the ‘Forgot your Password?’ link under the ‘Login’ button and follow the instructions on how to reset your password. For further assistance, please contact our Client Support team.

You can change the password of your MetaTrader 4 or MetaTrader 5 account inside the secure Client Area. For further assistance, please contact our Client Support team.

An account may get archived under certain conditions. If the account balance is equal or less than 50 GBP/EUR/USD / 200 ZAR and there were no login attempts to the trading platform or no trading activity, no open positions and no withdrawals or deposits made for at least 60 days, then the account will be automatically deactivated and archived by the system and it will no longer be visible in the Client Area. Any balance will be transferred to the wallet. 

 

We offer 3 account types: Classic, Pro and VIP. All accounts have the same execution speed. 

Their differences are: 

Spreads: 

The Pro and VIP accounts start at 0.0 pips, whereas the Classic account starts at 1.6 pips. 

Commission: 

*There is no commission on the Classic account. 

*There is a commission of 2 currency units per side per lot (0.0020% notional) on the Pro account in the base currency of the trading instrument. Example: If you trade 1 lot of EURUSD, which has a contract size of 100,000 EUR, then your commission per side would be 2 EUR and 4 EUR round turn. 

*There is a commission of 1 currency unit per side per lot (0.0010% notional) on the VIP account in the base currency of the trading instrument. Example: If you trade 1 lot of EURUSD, which has a contract size of 100,000 EUR, then your commission per side would be 1 EUR and 2 EUR round turn. 

The minimum deposit for the Pro and Classic account is: 100 USD/EUR/GBP / 500 ZAR. 

The minimum deposit for the VIP account is 50,000 USD/EUR/GBP / 200,000 ZAR. 

Important note: The minimum balance requirement should always be fulfilled to maintain VIP account status. Primark reserves the right to change your account type at any time if the above requirement is not met or if any abuse is identified. 

You can find out more information about our account types at: https://www.tickmill.com/trading/accounts-overview 

To register for an individual Client Area, you must submit your Proof of Address (POA) and Proof of Identity (POI) documents, whereas to register for a Corporate Client Area, you must submit:

1. Articles of association, identification document and proof of individual and corporate address.

2. Certificate of incorporation or company registration card (must show the address, legal representatives, registration data).

We may ask for additional documents depending on the country, beneficiary etc. (offshore:).

E.g.:

1. Certificate of incorporation

2. Articles of association

3. Memorandum of understanding

4. Certificate of good standing

5. Certificate of incumbency/ Register of Members

6. The last full year’s audited accounts

Triple swap charges apply for positions on FX pairs, Silver and Gold that are held overnight on Wednesday. For the rest of the instruments, triple swap charges apply for positions that are held overnight on Friday. This is a standard practice in the forex industry. These swaps cover the interest for Saturday and Sunday when the markets are closed. All swaps are calculated based on the quote currency. Example: If you open a long position of 1 lot on EURAUD, the overnight swap charge would be -14.11 Australian Dollars. If you had opened the same position on a Wednesday and roll over the position to the next day, the swap would be -14.11 * 3. If the account currency is in USD, then we have to convert the amount above to USD by using AUDUSD spot rate.

We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MetaTrader platform. Our updated swaps are always available by clicking here.

You can also check the swap rates by logging into the MetaTrader trading platform and select: View > Symbols > Select instrument > Properties

There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at 00:00 platform time.

You can find your account balance and trading history in the MetaTrader platform. The account balance can also be seen in your Client Area.

Primark Ltd is regulated as a Securities Dealer by the Seychelles Financial Services Authority (FSA). As such, our internal systems are in compliance with the FSA regulations, which means that your funds are held in segregated accounts to protect your assets.